Dominion Energy serves Virginia Beach. Report an outage or downed line at 866-366-4357 or online, and check the outage map. Stay 30 feet from downed lines.
Last checked Oct. 18, 2026. Facts come from Dominion Energy’s Virginia outage pages and the City of Virginia Beach Department of Emergency Management.
Dominion Energy supplies electricity in Virginia Beach. The city does not run the power grid, so report outages to Dominion, not to VB311.
Who to call
- Report an outage or downed line: Dominion Energy, 866-366-4357
- Dominion customer service (as listed by the city): 888-667-3000
- Immediate danger, fire or someone hurt: 911
- Streetlight out: report it to Dominion through its streetlight outage page
- Gas smell: Virginia Natural Gas, 877-572-3342
- City information: 757-385-3111
Report it and check the map
- Report an outage online through your Dominion account, or in the Dominion Energy app.
- Check an outage at your address.
- Dominion outage map: near real-time outages and estimated restoration times.
- Alerts: Dominion offers text and email outage alerts you can sign up for through your account.
Downed power lines
From Dominion’s downed lines page:
- Stay at least 30 feet away and keep children and pets back.
- If a line poses a clear and immediate danger, call 911 first. Then call Dominion at 866-366-4357 and stay on the line to speak to a representative.
- Never move a line with a branch or other object, and do not drive over it; rubber tires will not protect you.
- Floodwater and storm debris can hide a live line.
- If a line falls on your car, stay inside until help arrives. If you must get out, jump clear with both feet landing together, and never touch the car and the ground at once.
- Crews mark lines with yellow tape if they are Dominion’s and orange tape if they belong to another utility, such as a cable company. Reporting a downed wire gets it made safe but does not speed up restoration of your power.
How Dominion restores power
After a big storm, Dominion works in this order, according to its restoration page:
- Transmission towers, high-voltage lines and substations.
- Main distribution poles and lines, after clearing fallen trees.
- Service lines to individual homes.
Dominion repairs service only up to your home’s connection. If the weatherhead or other equipment above your meter is damaged, your electrician must repair it before Dominion can reconnect you. Getting that done before crews arrive saves time.
Staying safe in an outage
- Run generators outdoors, away from windows and anything flammable. Never connect a portable generator to your home’s wiring; plug appliances straight into the generator. Carbon monoxide is odorless and deadly.
- Turn off or unplug what was running when the power went out, to protect it from a surge when power returns.
- Throw out food that has been above 40 degrees for two hours or more.
Hurricanes and big storms
Severe weather is the leading cause of outages, Dominion says. Before a storm, sign up for the city’s VBAlert and save the numbers above. If water or sewer service fails, call Public Utilities at 757-385-4631, or 757-385-3111 after hours. See our hurricane prep guide for evacuation zones and routes.
Who to call for which utility
The city’s emergency management office lists these numbers for services the city does not run:
| Service | Provider | Phone |
|---|---|---|
| Electricity | Dominion Energy | 888-667-3000 |
| Natural gas | Virginia Natural Gas | 877-572-3342 |
| Cable and internet | Cox Communications | 757-224-1111 |
| Phone and internet | Verizon | 800-837-4966 |
Water and sewer are city services: 757-385-4631, or 757-385-3111 after hours.
What this means for you
- Outages go to Dominion at 866-366-4357, not the city.
- Check the outage map before calling; it shows estimated restoration times.
- Have damage at your meter? Call an electrician first.
Related: hurricane prep, who to call at City Hall and moving to Virginia Beach.
Frequently asked questions
Who provides electricity in Virginia Beach?
Dominion Energy. The city’s emergency management office lists Dominion Energy’s customer line, 888-667-3000, among its non-city service contacts.
How do I report a power outage in Virginia Beach?
Report it to Dominion Energy online through your account, in the Dominion Energy app or by phone at 866-366-4357. Check the Dominion outage map for restoration estimates.
What should I do about a downed power line in Virginia Beach?
Stay at least 30 feet away and call Dominion Energy at 866-366-4357, staying on the line to speak to a representative. If it poses an immediate danger, call 911 first.
Why are my neighbors’ lights on but not mine?
Dominion restores the biggest lines and substations first, then main distribution lines, then the service lines to individual homes. Damage from the weatherhead to your meter base must be fixed by your own electrician before Dominion can reconnect you.
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